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Debt Recovery Specialist
3 weeks ago
We are seeking an ambitious individual to take ownership of complex debt recovery matters, managing files through all stages, from early collections to legal assessment, litigation, and enforcement.
This is a strategically important role that will strengthen our legal recovery capability and drive long-term improvements in how we manage high-risk and delinquent accounts.
The purpose of this role is to prepare and lodge legal documentation (e.g., letters of demand, statements of claim, default judgments, enforcement actions) and coordinate process serving across jurisdictions. The successful candidate will also be responsible for liaising with external counsel and law firms on litigation strategy, enforcement options, and court proceedings.
Key responsibilities include:
- Managing a portfolio of delinquent secured and unsecured loans through litigation, insolvency, and recovery phases, assessing files for legal feasibility and risk.
- Negotiating payment arrangements, settlements, and dispute resolutions with borrowers, guarantors, and third parties, maintaining professionalism and recovery focus.
- Maintaining accurate, audit-ready case files and legal records, ensuring compliance with frameworks such as the NCCP Act, Privacy Act 1988, and ACCC/ASIC Debt Collection Guidelines.
This role requires strong written and verbal communication skills, with experience drafting legal documentation and managing case files to a high standard. Proficient legal research tools and case management systems are essential.
We offer a competitive remuneration package, flexible working arrangements, and opportunities for professional growth and development. If you thrive on autonomy, enjoy creating structure, and are passionate about improving recovery outcomes, apply now for this exciting opportunity.
RequirementsTo be successful in this role, you will need:
- 2–5 years' experience in legal recoveries, commercial collections, or debt litigation, ideally within financial services.
- Sound knowledge of Australian civil procedure, enforcement processes, and key frameworks including the NCCP Act, Privacy Act, ASIC, and ACCC debt collection guidelines.
- Proven ability to assess recovery strategies based on credit risk, cost-benefit, and legal feasibility.
- Strong attention to detail and ability to manage multiple matters under pressure.
Within our organization, you can look forward to:
- Flexible and hybrid working arrangements.
- A supportive community with initiatives like Duffy Books and Annual Volunteer Day.
- A collaborative team environment that values diversity and talent development.
- Competitive remuneration packages and additional benefits like fresh fruit and increased Kiwisaver matching.
We are a dynamic organization committed to building a workplace where people thrive. Our core values guide us: People First, Relentlessly Helpful, and Do What's Right.