Flight Operations Specialist

1 week ago

Townsville, Queensland, Australia beBeeElectronic Full time $100,000 - $120,000
Job Overview

The Electronic Flight Bag (EFB) Field Support Representative plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force.

This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) directives.

Main Responsibilities:
  • Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) direction.
  • Provide Ground Support & Training to ADF EFB users.
  • All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue or other support needs.
  • Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
  • Support system administration and engineering teams with respect to requirements definition, system architecture, development and execution of test plans.
Key Requirements
  • Previous experience working within or closely alongside the Australian Defence Force.
  • Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
  • Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
  • Skilled in developing training content, support materials, and providing structured instruction to end-users.
  • Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
  • Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).

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