Risk Management Specialist

3 weeks ago

Melbourne, Victoria, Australia AIA Full time

AIA is seeking a skilled Risk Management Specialist to join their team in customer advocacy. This role will focus on delivering a high-performing risk culture and ensuring customer obligations are met through effective processes, procedures, controls, and reporting.

Key Responsibilities
  • IDentify and investigate incidents, providing assistance and coordination through to the rectification and closure.
  • Support the management of risk and audit issues identified, ensuring all quality root cause analysis is conducted and corrective action is taken to improve the customer experience.
  • Develop strong relationships with key stakeholders across the Health Insurance business unit.
  • Identify and address gaps in business knowledge of risk and compliance frameworks.
  • Support the Health Insurance risk function to ensure customer obligations are met.

The successful candidate will have experience in a risk and compliance role, preferably within Health insurance, and be able to drive a customer-focused culture and deliver shared value outcomes for customers, partners, and the enterprise.

Requirements
  • Experience in a risk and compliance role, preferably within Health insurance.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Sound influencing skills required to engage with stakeholders at various levels of the organization.
  • Robust knowledge of risk and compliance frameworks, methodologies, and approaches.

This role offers a competitive salary of $110,000 per annum, plus additional benefits including access to training and development opportunities, career growth, flexible working arrangements, and a supportive work environment.

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