Regional Process Coordinator

4 days ago

Melbourne, Victoria, Australia beBeeRegionalProcessCoordinator Full time $111,320 - $118,400
Regional Process Coordinator Role

The Regional Process Coordinator is responsible for overseeing the operational management of their assigned region. This involves managing vendors, dispatching service calls, and maintaining accurate records.

This role ensures that service calls meet client expectations, vendors adhere to company standards, and operational processes are efficient.

  • Key Responsibilities:
  • Service Call Management:
    • Dispatch all service calls received from divisions within a 48-hour timeframe or sooner for urgent requests.
    • Communicate client needs clearly to vendors, ensuring they understand expectations and scope of work.
    • Follow up with vendors on service call progress, ensuring timely updates and resolution of any delays.
  • Vendor Coordination:
    • Build strong relationships with vendors, understanding their strengths, weaknesses, and trade specialties.
    • Assign service calls to vendors in the order they are prioritized and escalate to the supervisor if no vendor can fulfill a request.
    • Hold vendors accountable for service quality, escalating concerns about underperformance or non-compliance to the supervisor.
  • Documentation & Notes:
    • Ensure all service calls and vendor interactions are documented with clear and detailed notes.
    • Maintain accurate records for service calls, quotes, invoices, and any client or vendor communications.
    • Follow up with vendors on all invoices after seven days and escalate unresolved issues to the supervisor.
  • Operational Oversight:
    • Maintain a focus on client satisfaction, ensuring rates exceed 90%.
    • Monitor systemic issues in the region, such as delayed quotes or poor communication, and implement corrective measures.
    • Obtain quotes from vendors within a 24-hour timeframe and notify the supervisor of delays.
  • Vendor Development:
    • Collaborate with vendors to improve performance and adherence to company standards.
    • Notify the supervisor of vendors requiring coaching or replacement.
    • Work with vendors to ensure they meet service quality expectations and improve their capabilities to handle future needs.
  • Compliance:
    • Ensure vendors follow company values and comply with all requirements, including timely invoice submissions.
    • Report vendors found subcontracting work or failing to meet documentation standards to the supervisor.

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