Luxury Reservation Ambassador

1 week ago


Wentworth, Australia Accor Full time
Job Title: Luxury Reservation Ambassador

Estimated Salary: $55,000 - $65,000 per annum

About Us

Sofitel Sydney Wentworth is an iconic 5-star hotel that offers a luxurious escape for its guests. With a complete transformation and enhanced facilities, we continue to deliver outstanding luxury service.

Job Description

This role involves providing a luxury booking experience to our guests as a Reservations Sales Agent. Key responsibilities include:

  • Providing efficient and professional service via phone and email
  • Assisting guests with availability, room selection, and rates while promoting the hotel's services and special offers
  • Crafting tailor-made stays and memorable experiences
  • Processing reservations and updating guest profiles
  • Multitasking to ensure deadlines and timeframes are met
  • Fostering a positive selling approach to maximise occupancy and rates
Requirements

To succeed in this role, you will need:

  • Excellent organisation and time management skills, with strong and clear communication skills
  • Experience in a service environment, ideally in a similar role
  • Passion for providing friendly personalised customer service
  • Strong attention to detail
  • Ability to work under pressure and problem solve
  • Opera PMS experience preferred, however not essential
Benefits

We offer industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners. Other benefits include:

  • Progressive leave policies, including birthday leave and 10 weeks parental leave
  • Onsite perks, such as complimentary dry cleaning, $5 lunch buffet, and discounted city parking
  • Opportunities for development and learning from industry experts

If you share our passion for hospitality, service excellence, innovation, and drive, we would love to hear from you.


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