
Rottnest Island Customer Experience Specialist
12 hours ago
Located on the picturesque Rottnest Island, this unique opportunity invites a seasoned hospitality professional to join our dynamic team as a Front Office representative.
About UsWe're a leading provider of glamping experiences, boasting 83 luxurious tents and a vibrant community hub in Pinkys Beach Club. Our guests can unwind in harmony with nature, disconnect from technology and reconnect with each other.
With a robust support system in place through our head office in Adelaide, we're committed to delivering exceptional guest experiences. As part of a larger organization, you'll have access to opportunities for growth and development across the country, leveraging a network of over 2000 employees nationwide.
The RoleWe're seeking a customer-focused individual to ensure seamless interactions between our guests and our operations workforce on Rottnest Island. This role is pivotal in maintaining an exceptional service standard, providing a warm welcome and ensuring our guests' needs are met.
To excel in this position, you'll need:
- Prior experience within the hospitality industry, preferably with RMS or similar reservation management systems
- Proficiency in MS Office and ability to learn new software efficiently
- Strong presentation, organizational and interpersonal skills
- A flexible attitude towards work rosters, including weekends and public holidays
As a successful candidate, you'll be a positive influence on our team, demonstrating a strong work ethic and passion for delivering exceptional guest satisfaction. Your dedication to continuous learning and career progression will drive your success in this role.
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