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Highly Skilled Infrastructure Support Professional
1 month ago
We are seeking a highly skilled Infrastructure Support Professional to join our team in Melbourne CBD. As an essential part of our IT Operations, you will be responsible for maximising the operational availability and integrity of our critical system applications (GLIDE & Oracle) with minimal risk.
Your key responsibilities will include:
- Performing 24/7 on-call duties on a rostered basis and performing after-hours work as required.
- Proactively monitoring billing systems and performing daily/periodical health checks.
- Actioning application service requests at a Level 1 & 2 level, in accordance with SLA guidelines to meet key department objectives.
- Logging service requests in the IT Service desk system and ensuring they are maintained with accurate, complete, and up-to-date information.
- Ensuring customers are kept informed of the status of their requests.
- Contributing to the continuing development of IT Operations processes, procedures, standards, and methodologies.
To succeed in this role, you will need:
- Experience in applications support of mission-critical systems (Oracle Fusion suite desirable).
- Skills using scheduling tools such as Jenkins, CA Workload Automation.
- Technical support experience in Linux/UNIX, client/server, and networking environments with proficiency in the use of related diagnostic tools.
- Experience in monitoring tools such as Splunk, Oracle Enterprise Monitoring.
- Knowledgeable in AWS Services.
- Exposure to Oracle RDBMS and Microsoft SQL Server.
- Experience analysing and documenting application configurations and operational processes.
- Understanding of Service-Oriented Architecture (SOA) and its application in the Oracle product suite is desirable.
As an Infrastructure Support Professional with Transurban, you will enjoy:
- A competitive salary range of $120,000 - $180,000 per annum.
- A range of flexible working options.
- Learning and development opportunities to support your career interests.
- Health and wellbeing support – access to Headspace and EAP program, wellness facilities, and more.
- Through our contingent partner, you will have access to novated car leases and a contractor benefits program.
- Social activities and groups.
This is a 12-month contract role based in Melbourne CBD. If you are a motivated and experienced professional looking for a new challenge, please submit your application by following the provided instructions.
