Ambassadors Of Guest Experience

1 day ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $55,000 - $73,000
Job Overview

We are seeking a skilled Customer Service Representative to provide exceptional guest experiences and deliver memorable interactions.

The ideal candidate will have a background in delivering high-quality service within a customer-facing environment, showcasing excellent communication and interpersonal skills.

Main Responsibilities
  • Deliver a warm welcome to guests upon arrival, ensuring a smooth check-in process while addressing any immediate inquiries or needs.
  • Maintain clear communication with guests, colleagues, and stakeholders across various channels to provide exceptional service.
  • Process guest reservations, updates, and special requests accurately, utilizing property management systems for seamless scheduling and availability.
  • Serve as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Key Requirements
  • Demonstrate ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Foster positive guest experiences and maintain high satisfaction levels through attentive service and problem resolution.
  • Commit to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

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