Technical Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeReliability Full time $180,000 - $220,000
Job Description

The Incident Management Process is a critical component of our organization's strategy for driving enduring reliability across all products and services.

As a Technical Duty Officer, you will be responsible for owning the incident management process, ensuring it drives enduring reliability across all products and services within the company.

You will provide expert leadership during critical outages, coordinating multiple teams to ensure streamlined decision-making and quick resolution.

Additionally, you will lead and advocate for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.

Furthermore, you will promote a customer-focused approach by addressing and mitigating global customer environment issues, and fostering a culture of continuous learning and technical excellence within the SRE team.

In this role, you will develop and implement scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability.

You will collaborate with product teams to thoroughly analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.

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