Technical Operations Specialist

2 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000

About Technical Specialists Operations

We are looking for a highly skilled and motivated individual to join our team as a Technical Specialist Operations. This role plays a key role across Individual Life and is responsible for managing complaints escalated end to end for resolution.

The successful candidate will have strong written, oral and public speaking capability across all levels of the organisation, with the ability to identify process improvement opportunities and document these utilising various techniques and formats.

Key Responsibilities:

  • Resolution and responsible for answering Complaints escalations for Operations for complex requests received (processing end to end), focusing on first point resolution
  • Pinpoint process breaks and offering solutions to help deliver process gaps
  • Conduct root cause analysis
  • Recording and analyse escalations/quality data for process gaps and actively offering solutions for improvements
  • Collaborating with Business Units to provide support/guidance with solutions to improve quality/processes

Requirements:

  • Strong written, oral and public speaking capability across all levels of the organisation
  • Ability to identify process improvement opportunities and document these utilising various techniques and formats
  • High attention to detail and a rigorous focus on delivering high quality improvements
  • Strong Customer service experience
  • A minimum of 2+ years in an administration environment
  • Extensive Technical knowledge of Life Insurance industry
  • Experience with process improvements

Benefits:

We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.

We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

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