Customer Engineering Product Specialist

2 weeks ago

Wetherill Park, Australia Cummins Inc. Full time
Job Description

This position serves as a senior technical liaison between OEMs and represents our customers during new product development programs. You will develop strong working relationships with customer technical counterparts to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.

Your Impact
  • You will make a significant impact by developing strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.
  • You will ensure that products are applied and installed correctly to meet customer system requirements and environments.
  • You will apply your technical expertise in the areas of product, application and market knowledge to support product selection and equipment design.
  • You will lead the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions.
  • You will serve as a customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
  • You will provide support and guidance to influence technical direction within a project team and continue to develop proficiency in the areas critical to success in the role.
  • You will operate as a recognized specialist in a discipline or product area within the immediate team.
Responsibilities

Key responsibilities include:

  • Advanced customer and stakeholder management skills.
  • Excellent collaboration and teamwork skills.
  • Good communication skills with an ability to be solution focused.
  • Excellent problem-solving and decision-making abilities.
  • Detailed oriented and focused on thorough analysis.
  • Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes.
  • In-depth knowledge of power generation technologies.
  • Demonstrated level of relevant work experience, PG, control engineering experience is preferred but not mandatory.
  • Engineering Degree Electrical, mechanical or mechatronics (dual degree electrical and mechanical) highly advantageous.
Benefits

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

Qualifications

We are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women.

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