Transformation Project Manager

6 days ago

Melbourne, Victoria, Australia beBeeTransformation Full time $110,000 - $140,000
Job Description

We are seeking a skilled Transformation Project Manager to join our team. In this role, you will be responsible for managing the successful delivery of complex structures, products, and services to our new future state platform.

You will support high to very high complexity implementations for large businesses, while gaining deep knowledge of transaction banking solutions and fostering strong customer relationships.

Your key responsibilities will include providing dedicated project management support to transition Strategic Merchants customers from current to future state merchant modernisation platform, conducting discovery workshops to define and document customer bespoke requirements, and acting as a single point of contact for Strategic Merchant customers, supporting transition activities.

You will also deliver high-quality, timely customer service via phone, email, and video conferencing, provide support on technical and implementation-related issues, execute post-implementation support to ensure client satisfaction, and assist in supporting customer complaints, incidents, and breakpoints with a strong risk mindset.

Required Skills and Qualifications
  • Previous customer service experience with exceptional interpersonal skills.
  • Strong attention to detail and ability to communicate with diverse stakeholders.
  • Proven ability to build and maintain customer relationships.
  • Ability to work under pressure and meet tight deadlines in a collaborative environment.
  • Strong organisational and time management skills; ability to multitask and master new technologies.
  • Professional handling of customer complaints; resilience is key.
  • A strong risk mindset and proactive approach to personal and team development.
  • Demonstrated project management experience and familiarity with tools to enable effective transition.
Benefits

As a Transformation Project Manager, you will have the opportunity to work on meaningful projects that make a real difference for our customers. You will be part of a community that supports you professionally and personally, every step of the way. You will also have access to continuous learning and development opportunities to help you grow in your career.

Work Environment

We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering excellent customer experiences and we are committed to making a positive impact in the communities we serve.

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