Fraud Detection Specialist

4 days ago

Sydney, New South Wales, Australia beBeeRiskAnalyst Full time $90,000 - $120,000

Job Title: Risk and Chargebacks Analyst

Overview

The payments industry is undergoing rapid evolution. Businesses seek strategic partnerships to drive growth.

We accelerate the business of clients worldwide. Our modular, flexible technology enables leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services.

We connect businesses to customers in over 200 markets, with local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods. Our technology and insights empower customers and partners to succeed locally and globally with one integration.

We thrive on solving complex problems and living our core values. We are dedicated to continually improving our product and providing relentless customer service.

Your Mission

We are seeking a Risk and Chargeback Analyst to join our fast-growing product team.

Reporting to our Risk and Compliance Manager, you will support the team in analyzing and preventing fraud and chargebacks, managing disputes, improving detection systems, and ensuring compliance with payment industry regulations.

Responsibilities
  • Monitor fraud alerts and investigate high-risk transactions to determine fraud.
  • Identify and mitigate merging fraud trends.
  • Implement and adjust fraud detection rules, processes, and systems to improve detection.
  • Maintain an understanding of relevant rules and regulations affecting the payments industry, including VISA, Mastercard, Auspaynet, AUSTRAC, etc.
  • Produce end-of-month reporting.
  • Maintain and develop applicable policies and procedures.
  • Continually review and improve workflows and processes to find efficiencies.
  • Work with other teams in the business to help mitigate fraud in their areas of responsibility.
  • Communicate and involve stakeholders regarding fraud-related incidents and solutions.
  • Manage chargebacks and dispute portfolio while adhering to scheme rules and through their portals (VISA, Mastercard, EFTPOS).
  • Maintain ongoing communication with customers via email and phone when necessary to address Fraud and/or Chargeback matters.
  • Educate merchants so as to prevent chargebacks and fraud.
  • Lease with stakeholders in accordance with our values.
  • Support other related activities on behalf of the team, such as processing requests.
Qualifications

Experience in a similar role.

A sound understanding of the payments industry and the mechanics of card payments.

Strong problem-solving and analysis skills combined with effective judgment and communication skills.

Strong organizational/time management skills and able to work effectively in fast-paced environments.

Confident in communication skills, both written and verbal, with strong capabilities to articulate complex analytical information.

Experience with card schemes – an advantage.

Ability to work autonomously.

Ability to meet deadlines.

Benefits

Flexible working arrangements, with a hybrid office and home setup.

A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity.

Opportunities for career growth, with a focus on internal promotions and employee development.

A global bonus plan recognizes contributions across the organization.

Volunteering programs that allow you to make an impact in the community.

Employee recognition and reward programs acknowledging outstanding performance.

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