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Assistant Housekeeping Manager

2 months ago

Brisbane, Queensland, Australia Echo Entertainment Group Full time
About the Role

We are seeking an experienced Housekeeping professional to join our team as the Assistant Housekeeping Manager at The Star Brisbane.

Key Responsibilities
  • Promote a culture of excellence in housekeeping, ensuring meticulous attention to detail and exceptional guest experiences.
  • Establish clear performance targets for Housekeeping Supervisors and oversee the service workflow and performance of all team members.
  • Effectively manage the scheduling and rostering of the housekeeping department, adhering to operating budgets.
  • Conduct pre-arrival inspections of VIP guests' rooms to ensure room presentation meets required standards.
  • Monitor guest service within the department, ensuring it is effective and efficient, meeting both guest requirements and The Star Brisbane's standards.
Requirements
  • Tertiary qualifications in a hospitality or business field.
  • Extensive hotel experience in a high-volume environment.
  • Demonstrated experience leading professional hospitality teams.
  • Strong communication skills with competent computer literacy.
About You

You will be an experienced Housekeeping professional with a background in five-star property or integrated resort. You will have experience ensuring operational efficiencies while enhancing the guest experience and maintaining the highest level of room presentation. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within a team-oriented environment.

What We Offer
  • Complimentary buffet meal on every shift.
  • Uniform laundered and ready for you daily on property.
  • Discounted parking available in the city.
  • Up to 30% Discounts across award-winning restaurants and accommodation.
  • Supportive leadership team.
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer.
  • Endless career growth and opportunities to learn and develop your career.
About Us

The Star Entertainment Group is a leading hospitality and entertainment company, committed to creating a diverse, equitable, and inclusive workplace. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.