Customer Service Representative
4 days ago
Davidson partners with a renowned national organisation dedicated to making a positive impact. As a not-for-profit social enterprise, this organisation delivers exceptional service to its customers and their families. With a focus on giving back to the community, they excel in providing support, outstanding customer service, and enhancing the lives of those they serve.
About the Role:
- The team acts as the 'face' of the organisation, handling enquiries using a comprehensive support directory.
- Engage with customers via various channels.
- Navigate multiple technology systems and databases.
- Provide guidance in selecting early learning options and book tours for enrolment.
- Be flexible in suggesting alternative centres or options.
- Highlight additional features or programs that enhance the family's childcare experience.
About You:
- Hold a Blue Card (or be willing to obtain).
- Have excellent communication and customer service skills.
- Be available from November 2024 to March 2025, Monday to Friday 7am to 5:30pm.
- Background in childcare, aged care, or service industries (desirable but not essential).
- Have high empathy, resilience, and multitasking skills.
Benefits:
- Be part of meaningful work that transforms lives.
- Enjoy a collaborative team atmosphere.
- Receive great pay: $32.33hr + Super.
- Work from home is an option after training and metrics are met.
- Free onsite parking with coffee van and staff kitchen.
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