Customer Service Representative

4 days ago


Murarrie, Queensland, Australia Davidson Full time
About the Company:

Davidson partners with a renowned national organisation dedicated to making a positive impact. As a not-for-profit social enterprise, this organisation delivers exceptional service to its customers and their families. With a focus on giving back to the community, they excel in providing support, outstanding customer service, and enhancing the lives of those they serve.

About the Role:

  • The team acts as the 'face' of the organisation, handling enquiries using a comprehensive support directory.
  • Engage with customers via various channels.
  • Navigate multiple technology systems and databases.
  • Provide guidance in selecting early learning options and book tours for enrolment.
  • Be flexible in suggesting alternative centres or options.
  • Highlight additional features or programs that enhance the family's childcare experience.

About You:

  • Hold a Blue Card (or be willing to obtain).
  • Have excellent communication and customer service skills.
  • Be available from November 2024 to March 2025, Monday to Friday 7am to 5:30pm.
  • Background in childcare, aged care, or service industries (desirable but not essential).
  • Have high empathy, resilience, and multitasking skills.

Benefits:

  • Be part of meaningful work that transforms lives.
  • Enjoy a collaborative team atmosphere.
  • Receive great pay: $32.33hr + Super.
  • Work from home is an option after training and metrics are met.
  • Free onsite parking with coffee van and staff kitchen.


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