Customer Service Specialist
1 week ago
Davidson partners with a renowned national organisation dedicated to making a positive impact. As a not-for-profit social enterprise, this organisation excels in delivering exceptional customer service and giving back to the community.
About the Role:
- The team acts as the face of the organisation, handling a diverse range of enquiries using a comprehensive support directory.
- Engage with customers via phone, email, web chat, and other channels.
- Navigate multiple technology systems and databases to provide initial guidance and support.
- Highlight additional features or programs that enhance the family's childcare experience.
- Be flexible in suggesting alternative centres or options if the preferred choice is unavailable.
About You:
- Blue Card Holder or willingness to obtain.
- Excellent communicator with standout customer service skills.
- Available to work Monday to Friday 7am to 5:30pm.
- Background in childcare, aged care, or service industries a plus.
- High empathy, resilience, and multitasking skills required.
Benefits:
- Be part of meaningful work that transforms lives.
- Enjoy a collaborative team atmosphere.
- Competitive pay: $32.33hr + Super.
- Option to work from home after training and metrics are met.
- Free onsite parking with coffee van and staff kitchen.
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