Customer Service Specialist

1 week ago


Murarrie, Queensland, Australia Davidson Full time
About the Organisation:

Davidson partners with a renowned national organisation dedicated to making a positive impact. As a not-for-profit social enterprise, this organisation excels in delivering exceptional customer service and giving back to the community.

About the Role:

  • The team acts as the face of the organisation, handling a diverse range of enquiries using a comprehensive support directory.
  • Engage with customers via phone, email, web chat, and other channels.
  • Navigate multiple technology systems and databases to provide initial guidance and support.
  • Highlight additional features or programs that enhance the family's childcare experience.
  • Be flexible in suggesting alternative centres or options if the preferred choice is unavailable.

About You:

  • Blue Card Holder or willingness to obtain.
  • Excellent communicator with standout customer service skills.
  • Available to work Monday to Friday 7am to 5:30pm.
  • Background in childcare, aged care, or service industries a plus.
  • High empathy, resilience, and multitasking skills required.

Benefits:

  • Be part of meaningful work that transforms lives.
  • Enjoy a collaborative team atmosphere.
  • Competitive pay: $32.33hr + Super.
  • Option to work from home after training and metrics are met.
  • Free onsite parking with coffee van and staff kitchen.


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