Experienced Service Operations Manager Wanted
3 weeks ago
Salary: £55,000 - £65,000 per annum
About the RoleWe are seeking an experienced Service Operations Manager to join our team at Subaru in Camberwell. As a key member of our retail team, you will be responsible for leading and inspiring a team of service professionals to provide exceptional maintenance and repair services.
Key Responsibilities- Lead and inspire a team of service professionals to achieve operational excellence and deliver top-notch customer service.
- Ensure a customer-centric approach to service, addressing customer inquiries, resolving issues, and exceeding expectations to build lasting relationships.
- Operational efficiency, streamline service operations to maximize efficiency without compromising quality, ensuring timely completion of repairs and maintenance tasks.
- Mentor and develop service technicians, fostering a culture of continuous learning and improvement.
- Uphold rigorous quality control standards to maintain the highest level of service for our customers' vehicles.
- Oversee and manage parts and equipment inventory, optimizing stock to support efficient service operations.
- Previous experience working as a Service Manager (Japanese brands advantageous).
- Ability to empower a team to achieve results that generate revenue above and beyond expectations.
- Familiarity with best practice processes and company policy/procedures.
- Ability to work effectively with sales teams to maximize results.
- Resilient and proactive approach to managing challenges and leading in times of ambiguity.
- Able to take accountability and ownership to ensure team members are held accountable for their roles.
- Exceptional time management, prioritization, and planning skills.
- Enjoy working in a retail environment.
- Current valid driver's license.
- Qualified service technician/mechanic.
Inchcape is committed to providing our employees with a range of benefits, including access to our employee benefits program, which includes a company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.
What We OfferWe offer continuous learning and development opportunities to enhance your career prospects and earning potential.
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