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Operations Manager
2 months ago
We are seeking an experienced Operations Manager to join our team at Connect Personnel. As a key member of our leadership team, you will be responsible for leading and mentoring our Customer Support, Field Service, and Field Delivery teams.
Key Responsibilities- Leadership and Team Management
- Lead and mentor the Customer Support, Field Service, and Field Delivery teams, setting performance targets and executing strategies defined by the senior leadership team.
- Promote a positive and collaborative work environment.
- Process Development and Improvement
- Develop and implement processes and strategies to deliver best-in-class customer services.
- Create processes for implementing field support and service in new locations, including international markets.
- Continuously evaluate and improve existing processes and procedures to enhance efficiency, quality, and customer satisfaction.
- Financial Performance and Budgeting
- Oversee the financial performance of the Customer Support, Field Service, and Field Delivery Departments.
- Budgeting, forecasting, and cost management to ensure that the operations are profitable and align with the financial goals of the organisation.
- Risk Management and Issue Resolution
- Identify and assess potential risks to the operations and implement strategies to mitigate those risks effectively.
- Work with the senior management team to address any operational issues and implement solutions to improve overall performance.
We are looking for a highly skilled and experienced Operations Manager who possesses:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- At least 5 years of experience in an operations management role.
- Strong leadership and management skills, with experience in leading teams to achieve results.
- Proven experience in developing and implementing processes and procedures to improve operational efficiency.
- Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Strong problem-solving and analytical skills, with the ability to identify and address operational issues and implement solutions.
- Excellent communication and interpersonal skills with the ability to work effectively with all levels of the organisation.
Please call Dan Kery, BEng, on to discuss this role. Direct applications to the hiring company will be forwarded to Dan to go through the recruitment process. Please also apply through Seek with your resume in Word format. For an update on your application please call Dan.
