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IT Infrastructure Specialist

2 months ago

City of Devonport, Australia Simplot Australia Pty Ltd Full time

About Our Role

An opportunity exists for the permanent full-time position of IT Infrastructure Specialist at Simplot Australia Pty Ltd. As a leading provider of quality food products, we are committed to delivering exceptional customer experiences through innovative technology solutions.

Key Responsibilities

  • Facilitate the interactions between control systems and enterprise IT to ensure seamless business technology operations.
  • Proactive monitoring and metrics of systems and services on a global basis to ensure high availability and performance.
  • Performance, availability, health, and recoverability of Simplot IT systems.
  • Collaborating with wider IT teams to ensure platform capabilities and functionality align with customer demands.
  • Research, evaluate, and recommend new and emerging technologies to meet business needs.
  • Analyse, resolve, and perform root cause analysis for serious systems failures that impact performance or functionality.
  • Assist in defining and documenting IT policies, procedures, and standards related to supported systems.
  • Ensure compliance to IT standards, policies, and software licensing.
  • Ensure the operational health of a mission-critical environment across a global IT infrastructure.
  • Provide technical consulting and assistance for global IT teams and projects.
  • Track and report on all team key metrics and maintain factory reporting systems.
  • Documenting of IT policies, procedures, and standards related to supported systems.
  • Identify opportunities to improve and automate work to improve outcomes and reduce cost.
  • Install, configure, maintain, and integrate system software and hardware.
  • Monitor and tune systems to improve performance.
  • Support site Engineering teams with factory systems maintenance and provide general IT support.
  • Work with key vendors to engineer and support Simplot IT and business solutions.
  • Provide general IT support to site users.

About You

You will be a dynamic and collaborative individual with a strong background in IT and business. You will have excellent communication skills, the ability to present technical information to non-technical audiences, and a customer-focused approach. You will also have experience in IT support, strong troubleshooting and problem resolution skills, and a high level of both verbal and written communication skills.

Requirements

  • 100% commitment to health and safety in the workplace.
  • Experience in IT support with strong experience with desktop environments (OS, hardware, network).
  • Exceptional troubleshooting and problem resolution skills.
  • High level of both verbal and written communication skills.
  • Experience with business IT applications.
  • SQL experience and business data analysis is preferred.
  • Customer/vendor management.
  • Knowledge of, and experience in ITIL foundation would be advantageous.
  • Networking experience is preferred.
  • Willingness to undergo a pre-employment medical assessment (incl. urine based drug & alcohol testing).