Strategic Client Relationship Manager

1 week ago

Melbourne, Victoria, Australia beBeeAccount Full time $80,000 - $120,000
Job Title

As a Key Account Manager, you will be responsible for ensuring the successful delivery of services to our clients. Your key responsibilities include:

  • Building and maintaining strong relationships with clients to enhance customer satisfaction
  • Cultivating and sustaining relationships with clients to ensure high levels of satisfaction
  • Collaborating effectively with internal teams to enhance service delivery
  • Deepening our engagement with key clients
  • Contribution to successful contract execution by consistently meeting defined KPIs
  • Producing, refining, and delivering client reports in alignment with contractual obligations

The ideal candidate will have proven experience within an account management position, with demonstrated expertise in managing services for large commercial-based clients.

Responsibilities Include:

  • Developing and executing account plans to achieve customer satisfaction, retention, and growth targets
  • Managing and coordinating internal teams to deliver exceptional client service
  • Providing regular reporting and updates to stakeholders on client activity and progress
  • Identifying and mitigating potential risks to client relationships
  • Coordinating managed services projects, including sourcing quotes from partners and suppliers

Benefits:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment

Requirements:

  • Proven experience in account management or a related field
  • Demonstrated expertise in managing services for large commercial-based clients
  • Strong relationship-building and communication skills
  • Ability to work effectively in a team environment
What We Offer

We offer a comprehensive range of benefits and perks to support your health, wellbeing, and career development.

  • A generous parental leave policy
  • Flexible working arrangements
  • Professional development opportunities

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