Post Install Service Expert

1 day ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Post Install

We are committed to providing exceptional customer service and support.

Key Responsibilities:
  • Point of contact for customer requests post installation
  • Investigate and troubleshoot customer queries in a timely manner using internal guides
  • Document post-install requirements for design and manufacture as needed
  • Oversee administrative tasks including post-install builder quotes and orders
Required Skills:
  • High-level problem-solving skills
  • Customer service mindset
  • Inquisitive and eager to learn
  • Computer literacy and proficiency in Microsoft Suite
  • Attention to detail
  • Effective communication skills with customers and stakeholders
  • Ability to work under tight deadlines
  • Passion for continuous improvement
  • Desirable: knowledge of interpreting joinery plans and experience in a manufacturing environment

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