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Chief Claims Officer
3 weeks ago
This is an opportunity to shape the future of our insurance operations, leveraging your expertise in claims handling to support transformation projects and lead continuous improvement initiatives that enhance the customer experience.
We seek a strategic leader with deep expertise in life insurance claims to drive the future of our insurance operations and deliver customer-focused claims solutions. You will partner with senior leaders, industry experts, and cross-functional teams to build insurance capability, uplift knowledge across our business, and embed best practice across claims, underwriting, and our Insurance Claims Contact Centre.
About the role:
- Drive strategic direction and continuous improvement initiatives across insurance operations.
- Lead and mentor teams, fostering a high-performance, customer-centric culture.
- Develop and implement best practice claims handling with a focus on improved outcomes and reduced duration.
- Partner with industry peers to strengthen MUFG Retirement Solutions insurance capability and reputation as a thought leader.
- Ensure compliance with regulatory frameworks and embed strong risk management practices.
- Build collaborative relationships with key stakeholders to deliver aligned, customer-first solutions.
Requirements:
- 5+ years' leadership experience in Life Insurance operations within large, complex organisations with strong background in claims and/or underwriting in Life Insurance.
- Proven ability to lead change, manage ambiguity, and deliver transformation.
- Demonstrated capability in stakeholder engagement at senior levels.
- Exceptional leadership skills, with a track record of motivating and developing teams.
- Strong commercial acumen, analytical mindset, and problem-solving ability.
- Proven customer focus and a strategic mindset with excellent communication and negotiation skills.
- Commitment to quality, risk management, and customer-centric outcomes.
