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Concession Store Manager

2 months ago

Sydney, New South Wales, Australia Country Road Group Full time
About the Role

We are seeking a highly skilled and experienced Concession Store Manager to join our team at Country Road Group. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences and driving business results in our concession stores.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to create a warm and genuine customer service experience, exceeding customer expectations and driving loyalty.
    • Lead a team of sales associates to provide exceptional customer service, ensuring a seamless and personalized shopping experience.
  • Business Performance
    • Drive sales, profit, and productivity growth by achieving key performance indicators and business objectives.
    • Manage budgets, interpret financial reports, and generate efficient rosters to optimize store performance.
  • Team Leadership
    • Inspire and empower your team through collaborative leadership, training, and development, fostering a culture of excellence and continuous improvement.
    • Work collaboratively with other concession, floor managers, and cluster managers to achieve business objectives and drive results.
  • Cultural Values
    • Embody our key cultural values of Customer Obsessed, Collaborative, Inspirational, Responsible, and Dedicated to Quality, demonstrating a passion for delivering exceptional customer experiences and driving business results.
Requirements
  • A passion for the retail industry, exceptional service, and a strong sense of personal style and presentation.
  • Proven experience in managing a fast-paced retail, hospitality, or similar business.
  • Ability to manage budgets, interpret financial reports, and generate efficient rosters.
  • Experience managing the performance, productivity, training, and development of a large team.
  • Operational excellence, experience with stock control and visual merchandising.
  • Ability to build strong relationships with stakeholders across the business.
About Us

Country Road Group is a leading Australian retailer, known for our iconic brands and commitment to quality, individuality, and sustainability. We empower individuals to express their personal style and create a better world through our community partnerships and corporate social responsibility initiatives.