Tourism Ambassador
2 weeks ago
This is a part-time position working one day a week to provide a positive and welcoming experience for visitors at the Visitor Information Centre.
Key Responsibilities:
- Deliver high-quality customer service, ensuring visitors feel welcome and valued.
- Distribute accurate and up-to-date information to visitors.
- Promote tourism products in the Maranoa region to encourage longer stays.
- Maintain the cleanliness and presentation of the facility, including outdoor areas and toilets.
- Assist with counter sales and ensure cash handling is accurate and efficient.
- Collate and distribute weekly and monthly calendars of events to local accommodation and tourism stakeholders.
Customer Service and Administrative Functions:
- Provide excellent telephone and face-to-face service to internal and external customers.
- Record business documents and correspondence in Council's record management system.
- Monitor and action customer requests in line with Council's Customer Service Charter.
- Collect and record tourism data, including daily visitor statistics and annual visitor surveys.
- Support the development of weekly, monthly, and annual tourism event calendars.
Requirements:
- Strong customer service skills and a friendly, approachable manner.
- Attention to detail with the ability to maintain accurate records.
- Good organisational skills and the ability to work independently.
- Basic cash handling experience is an advantage.
The estimated salary for this role is approximately $40,000-$50,000 per year, based on national averages for part-time positions in regional areas.
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