Change and Implementation Specialist

5 hours ago

Melbourne, Victoria, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Change and Implementation Analyst to join our Customer Protection team. As a key member of our team, you will be responsible for managing and driving change delivery across the business.

Your primary objective will be to analyze business problems and design solutions to optimize business performance. You will work closely with stakeholders across tribes and the Customer Protection value chain to influence outcomes and design solutions, processes, and effective delivery.

Key Responsibilities
  • Develop, manage, implement, or govern small to medium-sized change initiatives
  • Implement change in line with the ANZ Delivery Framework (ADF) and Change Playbook, including management of project plans, risks, and issues
  • Understand and plan impacts and countermeasures to Customer Protection operations, processes, systems, and people as a result of change
  • Ensure Jira and Confluence change artefacts meet change record requirements in line with the ADF
Requirements
  • Previous change management experience, including running workshops, process, and journey mapping
  • Good research and analytical skills, and problem-solving ability
  • Understanding of Customer Protection / Fraud subject matter expertise (favourable but not essential)
  • Collaborative approach to problem-solving with experience in influencing outcomes
  • Proven track record for successful roll-out of projects into the business
  • Able to quickly gather information on the progress of work and communicate this to key stakeholders
  • Able to identify, monitor, and manage risks, issues, and dependencies, agreeing appropriate risk responses
  • Able to make decisions autonomously and communicate direction, rationale, and outcomes clearly
About Us

At ANZ, we're shaping a world where people and communities thrive. We're a diverse bunch, doing different things in different roles, locations, and doing different things. We have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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