Change Implementation Specialist

2 days ago

Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Change & Implementation Analyst in Customer Protection, you'll play a critical role in managing and driving change delivery across the business. Your primary objective will be to analyse business problems and design solutions to optimise business performance. You'll work with stakeholders across tribes and the Customer Protection value chain to influence outcomes and design solutions, processes, and effective delivery.

Key Responsibilities
  • Develop, manage, implement, or govern small to medium-sized change initiatives
  • Implement change in line with the ANZ Delivery Framework (ADF) and Change Playbook, including management of project plans, risks, and issues to ensure aspects of change management are accounted for and sequenced appropriately
  • Understand and plan impacts and countermeasures to Customer Protection operations, processes, systems, and people as a result of change, ensuring appropriate business controls and delivery controls are completed
  • Ensure Jira and Confluence change artefacts meet change record requirements in line with the ADF
What We're Looking For
  • Previous change management experience, including running workshops, process, and journey mapping
  • Good research and analytical skills, and problem-solving ability
  • Understanding of Customer Protection / Fraud Subject Matter expertise (favourable but not essential)
  • Collaborative approach to problem-solving with experience in influencing outcomes
  • Proven track record for successful rollout of projects into the business
  • Passionate about delivering exceptional customer and banker experiences
  • Ability to quickly gather information on the progress of work and communicate this to key stakeholders
  • Able to identify, monitor, and manage risks, issues, and dependencies, agreeing appropriate risk responses
  • Ability to make decisions autonomously and communicate direction, rationale, and outcomes clearly
  • Ability to adapt quickly, work under pressure, and manage multiple activities in accordance with delivery requirements and timelines
Why Join Us?

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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