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Operations Manager

2 months ago


Perth, Western Australia Scentre Group Full time

{"h1": "Services Supervisor Opportunity", "p": "At Scentre Group, we are seeking a skilled Services Supervisor to oversee our Concierge, Car Park, and Valet teams. As a key member of our team, you will be responsible for leading, coaching, and developing your team to deliver exceptional customer experiences and improve Net Promoter Score (NPS).", "ul": [{"li": "Lead and develop the Concierge, Car Park, and Valet teams to deliver exceptional customer experiences and improve NPS."}, {"li": "Foster a customer-focused culture, launch new initiatives, and build partnerships with key stakeholders and the local community."}, {"li": "Manage team performance, recruitment, induction, and development."}, {"li": "Oversee rostering, budgets, and forecasts."}, {"li": "Analyze customer feedback to identify insights and opportunities."}, {"li": "Collaborate with internal and external stakeholders to enhance the car park, concierge, and W+ experience."}, {"li": "Uphold our Service Promise and drive the Customer Promise recognition program."}], "h2": "What We Offer", "p": "As a Services Supervisor at Scentre Group, you will have the opportunity to work in a dynamic and customer-focused environment. We offer a range of benefits, including professional development opportunities, a competitive salary, and a comprehensive benefits package.", "h2": "About Us", "p": "Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities. Our team has the expertise to design, construct, operate, manage, and market our Westfield destinations and platforms.", "h2": "Our Culture", "p": "At Scentre Group, we value diversity, equity, and inclusion. We foster a workplace experience where everyone feels valued, supported, and motivated to realize their full potential. We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity, or life stage.", "p": "If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.", "h2": "How to Apply", "p": "To apply for this role, please submit your application through our website. We look forward to hearing from you.", "p": ""}