Operations Manager
4 weeks ago
We are seeking an experienced Operations Manager to join our team at WHSmith. As a key member of our operations team, you will be responsible for ensuring the seamless operation of our customer-facing retail operations across Perth Airport.
As Operations Manager, you will lead and guide Store Managers and Team Leaders to maintain exceptional retail and operational standards. Your responsibilities will include:
- Maximising Product Availability: Effective stock management processes and maintaining stock file integrity to minimise losses.
- Consistent Duty Management: Fulfilling the duty manager role across the estate.
- Relationship Building: Building and maintaining strong relationships with key stakeholders locally and within the Support Office.
- Team Leadership: Recruiting, developing, motivating, and leading capable teams to ensure the consistent delivery of operational processes.
- Resource Planning: Planning and allocating resources to meet operational demands within cost tolerances.
- Operational Alignment: Working closely with the Area Manager to ensure the appropriate team-to-task alignment and service within each terminal.
- Operational Improvement: Providing feedback for operational improvements and addressing non-compliance issues, striving for favourable outcomes.
- Customer Service: Leading the team in delivering exceptional customer service and upskilling team members working in specialist areas.
- Compliance: Leading compliance with all Food Safety, Health and Safety, and Wellbeing processes, training the team accordingly.
- Performance Management: Conducting performance management conversations when required and seeking opportunities for team and operational improvements.
About You
We are looking for an experienced retail professional with a proven track record in operations management. Ideally, you will have:
- At least 2 years' experience in a fast-paced retail warehouse or store environment.
- Experience with stock control and allocations.
- Experience with back of house operations.
- Proactive leadership and mentorship skills.
- The desire to build a career in Retail Management.
- Knowledge of fast-paced retail operations with a focus on quality service.
- Experience managing stock and labor costs.
- Effective staff management and training skills.
- The ability to achieve targets and KPIs.
- Flexibility with work hours and willingness to work weekends/public holidays when needed.
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