Operations Manager
4 weeks ago
We are seeking an experienced Operations Manager to join our team at WHSmith. As a key member of our retail operations team, you will be responsible for ensuring the seamless operation of customer-facing retail operations across Perth Airport.
As Operations Manager, you will lead and guide Store Managers and Team Leaders to maintain exceptional retail and operational standards. Your responsibilities will include:
- Maximising Product Availability: Effective stock management processes and maintaining stock file integrity to minimise losses.
- Consistent Duty Management: Fulfilling the duty manager role across the estate.
- Relationship Building: Building and maintaining strong relationships with key stakeholders locally and within the Support Office.
- Team Leadership: Recruiting, developing, motivating, and leading capable teams to ensure the consistent delivery of operational processes.
- Resource Planning: Planning and allocating resources to meet operational demands within cost tolerances.
- Team-to-Task Alignment: Working closely with the Area Manager to ensure the appropriate team-to-task alignment and service within each terminal.
- Operational Improvements: Providing feedback for operational improvements and addressing non-compliance issues, striving for favourable outcomes.
- Customer Service: Leading the team in delivering exceptional customer service and upskilling team members working in specialist areas.
- Compliance: Leading compliance with all Food Safety, Health and Safety, and Wellbeing processes, training the team accordingly.
- Performance Management: Conducting performance management conversations when required and seeking opportunities for team and operational improvements.
About You
We are looking for a highly motivated and experienced Operations Manager who has:
- At least 2 years' experience in a fast-paced retail warehouse or store environment.
- Experience with stock control and allocations.
- Experience with back of house operations.
- Proactive leadership and mentorship skills.
- The desire to build a career in Retail Management.
- Knowledge of fast-paced retail operations with a focus on quality service.
- Experience managing stock and labor costs.
- Effective staff management and training skills.
- The ability to achieve targets and KPIs.
- Flexibility with work hours and willingness to work weekends/public holidays when needed.
Our Commitment to Diversity and Inclusion
WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices.
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