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Call Centre Team Member
3 weeks ago
Deliver exceptional service to customers through various channels, focusing on phone support and timely communication.
Key Responsibilities:
- Address customer inquiries promptly and efficiently.
- Engage with customers via phone, email, website, and social media.
- Manage a range of customer queries, including product details and service-related questions.
- Meet quality standards and ensure compliance with external regulations and internal processes.
- Meet performance targets and KPIs to deliver high-quality service.
Requirements:
- At least 2 years of experience in customer service, preferably within a contact or call centre environment, retail or hospitality.
- A passion for meeting KPIs and working in a structured setting.
- A professional and confident phone manner.
- Excellent verbal and written communication skills.
- Proficiency with technology—Microsoft Suite is essential.
- A natural empathy for customers, with a respectful approach.
Enjoy attractive discounts, career development opportunities, and a supportive work environment.
- Staff discount across all brands.
- Access to numerous career development opportunities.
- A supportive and energetic work environment.
- Access to EAP and support services.
- Free flu vaccinations.
