Technical Support Specialist

The role of Applications Support Analyst is pivotal in ensuring the seamless execution of activities required to maintain and support applications within the Application portfolio.

This position forms part of a larger team providing comprehensive support for all cloud and on-prem applications, guaranteeing they function as designed, are maintained and available as needed.

• Provide ongoing maintenance of the Epworth application portfolio, including all support required for the successful operation of applications to meet service expectations.
• Engage with Epworth applications management practices, processes and systems to improve the delivery of the application portfolio to meet client satisfaction KPI's.
• Triage all escalated Incidents, request for change, problems, errors and service requests. Address with the view to restore service of all assigned support calls.
• Provide an acceptable workaround to Epworth users in a prompt fashion if a resolution is not readily available.
• Assist with the implementation and/or upgrade of systems.
• Ensure that integrations are monitored, functioning correctly and issues are resolved or escalated where required.

To be successful in this role, you will have experience in delivering and managing cloud technologies and a willingness to bring innovative ideas, new approaches to existing practices and a diverse mindset to the team.

You will have:

• Knowledge in application development and/or technical support.
• Knowledge in application architectures with technical and functional experience with enterprise level application portfolios, including working with COTS, SaaS, delivered solutions.
• Demonstrated understanding in implementing software applications including software packaging, configuration and scripting in a Hybrid environment.
• Knowledge of middleware and integration technologies.
• Strategic thinker with strong analytical and problem-solving abilities.
• 2+ years IT industry with experience in delivery, software support and/or development.

Key qualifications include tertiary qualifications in a relevant discipline and/or equivalent mix of education and relevant experience within application development and/or support, extensive information systems and supervisory management experience in a complex organisation, preferably within the Health Sector or similar, ITIL qualifications with service management experience in an operational environment, desirable and certifications in relevant field, desirable.

Requirements:

• High level communication skills, both written and verbal, ability to provide clear instructions and interact effectively with people at various levels of the organisation.
• Strong organisational and time management skills are also essential, as well as the ability to work independently and as part of a team.
• Proficiency in Microsoft Office and other productivity tools.
• Excellent analytical and problem-solving skills.
• Solid understanding of software development methodologies, data structures and algorithms, system design patterns, architecture principles and agile development principles.

Search Terms: Application Support Specialist - Cloud Technology, Application Developer/Functional Support Specialist, Technical Support Specialist - AWS infrastructure and Tomcat application stack, Data Center IT Support Engineer, Data Centre Operations.