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Customer Experience Expert
2 weeks ago
About This Role
">We are seeking a Customer Experience Expert to join our team. In this role, you will be responsible for creating memorable experiences for customers, managing interactions with people from all walks of life, and identifying opportunities to improve processes and products.
">You will work closely with internal teams to resolve customer issues, propose process improvements, and enhance products. We value teamwork, problem-solving, and adaptability in our ideal candidate.
">This is a fantastic opportunity to grow your skills and career while working with a dynamic and values-led business. Our core values guide us in everything we do.
">Key Responsibilities:
">- Manage inbound customer calls and tickets, escalating requests to other team members as needed.
- Lead customer interactions with confidence, converting customers into trusting lifelong users.
- Drive positive change throughout the business by identifying and solving customer issues and proposing next-level process improvements and product enhancements.
- Foster a strong attention to detail, following internal workflows and processes carefully.
About You:
">- You have 6-12+ months of experience in a customer service or customer-facing role.
- You are passionate about teamwork, willing to share knowledge and support others.
- You are a problem solver who thinks fast and on your feet.
- You are adaptable and comfortable taking directions.
- You have a mindset that embraces AI and new tools to adapt, learn, and grow.
- You have an aptitude for identifying and managing risks.
What We Offer:
">- Mental health and wellness initiatives, including discounted private health insurance and great rates on fitness sessions through ClassPass.
- Team social events, epic offices, free breakfast daily, and weekly free lunches.
