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Sales and Customer Experience Manager

1 month ago


Bathurst, New South Wales, Australia Rockwear Full time

Rockwear is a leading activewear brand that empowers women to live an active life on their own terms. As a Sales and Customer Experience Manager, you will play a crucial role in driving sales and customer satisfaction in our Rockwear store in Bathurst, NSW.

The estimated salary for this position is between $60,000 to $80,000 per annum, depending on experience. Our comprehensive compensation package includes a 50% team discount, substantial discounts on partnered brands, weekly commission incentives, rosters for a healthy work-life balance, one-on-one coaching and mentoring, genuine opportunities for career advancement, and the chance to wear activewear every day.

Key Responsibilities
  • Meet and exceed sales targets and KPIs by driving sales and customer experience
  • Coffee and mentor team members to upskill their product knowledge, sales techniques, and customer service
  • Execute visual merchandising directives to create an engaging store environment
  • Effectively manage stock levels to meet customer demand
Requirements
  • Possess a passion for customer service, retail sales, and fashion
  • Demonstrate a determination to achieve sales targets and understand KPI expectations
  • Show the ability to lead, motivate, and inspire a team
  • Have a strong understanding of brand standards and company culture
About Us

Rockwear is part of the Retail Apparel Group, a powerhouse in the Australian retail industry. Our portfolio includes iconic brands such as yd., Connor, Tarocash, and Johnny Bigg.