Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeSiemens Full time $80,000 - $90,000
Job Title

ICT Support Technician (Customer Support)

We are seeking a dedicated and technically skilled ICT Support Technician to join our dynamic team in Melbourne on a full time basis.

In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of clients' computer infrastructure.

Main Responsibilities
  • Providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
  • Supporting clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  • Determining software and hardware requirements to provide effective solutions to client issues.
  • Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  • Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations.
  • Liaising with users and senior engineers to resolve complex technical issues.
Required Skills and Qualifications

A Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology is preferred, but demonstrated experience in PLM software support or related roles is also accepted.

Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter is required. Strong proficiency in CAD software, particularly Solid Edge Portfolio including NX Portfolio for Design, and Rhino is also necessary.

In-depth knowledge of PLM modules, programming skills, and technical abilities are highly valued.

Benefits

An annual salary of $80,000 - $90,000 plus bonus and superannuation is offered.

About the Role

This is an excellent opportunity to work with a leading organization in the industry.

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