Customer Support Specialist
2 weeks ago
Pronto Software is seeking a skilled Customer Support Specialist to join our team. As a key member of our Support Consulting team, you will be responsible for providing first and second-level support services to our customers. This will involve troubleshooting and resolving technical issues, as well as providing training and consulting services to our clients.
Key Responsibilities
- Triage and review reported issues to identify and resolve technical problems
- Provide training and consulting services to customers to ensure they are getting the most out of our ERP software
- Work closely with our Professional Services and Business Solutions consultants to ensure seamless delivery of support services
Requirements
- Knowledge of Pronto Xi or similar ERP software
- Excellent customer service skills
- Understanding of business operational needs
- Superb communication skills
- Problem-solving and issue resolution skills
What We Offer
- A competitive salary and range of employee benefits
- A modern and friendly work environment
- The opportunity to work with a leading provider of business management and analytics solutions
About Pronto Software
We are an Australian developer of award-winning business management and analytics solutions. Our ERP software, Pronto Xi, integrates accounting, operational, and mobile features in a single system, optimising business processes and unlocking actionable insights. We have an enviable reputation for employee loyalty and service, and we're proud to have a high percentage of staff who agree that they are proud to work at Pronto Software and are passionate about the work they do.
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