Strategic HCM Solutions Consultant

Sr HCM Functional Consultant
We are seeking a skilled professional to join our team as a Sr HCM Functional Consultant. As a key member of our delivery team, you will play a crucial role in ensuring customers maximise the value they get from their Workday products.

About The Team

The Workday Success Plans Delivery Team focuses on post go-live customer success, assuring long-term customer satisfaction through feature assessments, full feature deployments and other services that support their growing and changing business needs within Workday.

About The Role

This is an excellent opportunity for those who love helping customers overcome HR technology challenges and feel rewarded by driving high levels of customer satisfaction. The ideal candidate will be able to help people understand tough concepts, facilitate collaboration on effective solutions and deliver innovative services to help customers get the most value from their Workday investment.

Our team members:

• Confidently and consistently provide excellent customer service
• Engage customers to quickly understand business requirements
• Share their broad experience with industry practices
• Adapt and succeed independently in challenging situations
• Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
• Support multiple customers concurrently on short duration projects
• Enjoy the reward of helping customers to be more self-sufficient, to stabilise and optimise their Workday applications and to learn about new features
• Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day

Additional details on customer interactions include:

• Share expertise with customers on a variety of Ask-an-Expert requests by:
  • Conducting research to ensure understanding of customer questions and related Workday concepts.
  • Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
  • Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
  • Clearly and effectively communicating responses and value to customers.
• Partner with an Engagement Manager to deliver services that include:
  • Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
  • Functional Review (Tenant Review with Consulting Services)
  • Health Check (Tenant Review with Cross Functional Consulting Services)
• Additional Services that our consultants deliver include:
  • Collaboration Crews (Facilitate group customer sharing discussions).
  • Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals).
  • Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption).
  • Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities).

Responsibilities and Qualifications

Basic Qualifications

• 5+ years of experience with Workday configurations.
• 5+ years of IT implementation experience
• 2+ years of software consulting experience.

Other Qualifications

• Workday Certification in HCM and at least one of the following is ideal: Compensation, Talent, Recruiting, Learning
• Additional experience with PeopleSoft, SAP, and/or Oracle a bonus
• Experience with influencing, interacting and collaborating with senior leaders internally and externally
• Capable of leading and influencing design meetings toward an effective and collaborative outcome
• Ability to deliver and get results within the parameters of a project plan
• Excellent verbal and written communication skills
• Experience with global implementations is preferred
• Ability to work on multiple engagements simultaneously
• Bachelor's degree or related experience required
• Ability to travel up to 10%

Our Approach to Flexible Work

We combine in-person time and remote work to deepen connections, maintain a strong community and do our best work. Our teams have flexibility to create a schedule that caters to their business, team and personal needs while being intentional to make the most of time spent together.

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