Head of Engagement Strategy

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000

Job Title: Customer Experience Manager

Overview: We are seeking a seasoned professional to lead the development and execution of our customer loyalty program, driving retention, acquisition, engagement, and lifetime value.

As a Customer Experience Manager, you will be responsible for designing and executing a customer-centric strategy that aligns with business goals and seamlessly integrates across all divisions. You will collaborate with cross-functional teams to evolve the customer proposition based on customer insights and market trends.

Key Responsibilities:

  • Develop and execute end-to-end customer experience programs to drive retention, acquisition, engagement, and customer lifetime value.
  • Collaborate with Marketing, Commercial, Tech, Finance, and CX teams to design and execute targeted, personalized campaigns that enhance engagement and communicate key value.
  • Oversee program governance, resource planning, and KPI tracking to measure success, commercial impact, and ROI.
  • Shape promotional strategies aligned to the customer proposition, offering input on pricing, incentives, and promotional mechanics.
  • Monitor market trends and competitor activity to identify innovations and opportunities to strengthen the customer offering.
  • Drive innovation through new technologies and platforms to future-proof and elevate the customer experience.

Qualifications:

  • Experience in customer experience management and development, ideally in digital, retail, travel, or consumer-facing sectors.
  • Proven ability to deliver customer experience programs and promotions that boost engagement, retention, and customer value.
  • Strong project and program management skills, with a track record of leading cross-functional initiatives.
  • Deep understanding of customer lifecycle strategy, data-led decision-making, and loyalty marketing.
  • Proficient in Excel, SQL, and statistical tools; strong analytical mindset.
  • Skilled in customer segmentation, personalisation, and CRM/marketing automation platforms.
  • Strong communicator and collaborator, with the ability to influence at all levels.
  • Commercially driven, with a focus on measurable results and ROI.
  • Knowledge of data privacy regulations and best practices.

What's in it for you?

A competitive remuneration package, first-class health and well-being program, fun and flexible working environment, opportunity to experience the travel we sell through famils, and a generous staff discount.

  • Head Of Member Engagement

    4 weeks ago

    Sydney, New South Wales, Australia Beaumont People Full time

    Head of Member Engagement & Professional Development Head of Member Engagement & Professional Development | Health Member Association Full-time, Permanent | NFP St Leonards, NSW | Hybrid working (WFH & WFO) $140k + Super (depending on experience) New leadership role shaping Membership, Events & CPD Strategy Head of Member Engagement & Professional...

  • Head of Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia Novo Nordisk, Inc. Full time $150,000 - $200,000 per year

    Head of Customer EngagementCategory: Commercial MarketingLocation:Sydney, New South Wales, AUHead of Customer EngagementFuture Portfolio & Customer EngagementAustraliaAre you ready to shape and execute a forward-thinking Customer Engagement (CE) strategy to deliver best-in-class experiences by 2030? We are looking for a dynamic leader to drive the FFCE...

  • Head Of Customer Engagement

    6 days ago

    Sydney, New South Wales, Australia Novo Nordisk Full time

    Head of Customer EngagementFuture Portfolio & Customer EngagementAustralia Are you ready to shape and execute a forward-thinking Customer Engagement (CE) strategy to deliver best-in-class experiences by 2030?We are looking for a dynamic leader to drive the Future Portfolio & Customer Engagement (FFCE) Roadmap through collaboration with cross-functional...

  • Head of Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia Novo Nordisk Full time US$150,000 - US$200,000 per year

    Future Portfolio & Customer EngagementAustraliaAre you ready to shape and execute a forward-thinking Customer Engagement (CE) strategy to deliver best-in-class experiences by 2030? We are looking for a dynamic leader to drive the FFCE Roadmap through collaboration with cross-functional stake-holders, leveraging innovative technology and data insights to...

  • Head Of Customer Engagement

    6 days ago

    Sydney, New South Wales, Australia Novo Nordisk Full time

    Head of Customer Engagement**Category**:Commercial Marketing**Location**:Sydney, New South Wales, AU- Head of Customer EngagementFuture Portfolio & Customer EngagementAustralia**Your new role**As the Head of Customer Engagement, you will be overall responsible for the Custom-er Engagement strategy and co-responsible for its execution by leading a team that...

  • Head Of Strategy

    2 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Company Description Supporting millions of Aussies since 1988 with low fees and competitive long-term performance.Profits back to members, not shareholders. Closing date: 16th September 2025. Please note Rest does not accept speculative resumes from recruitment agencies Rest will review applications prior to the closing date and may close the role earlier ...

  • Head Of Strategy

    5 days ago

    Sydney, New South Wales, Australia Australian Prudential Regulation Authority (Apra) Full time

    **The role**The Head of Strategy will lead a high performing strategy team to shape APRA's priorities and ensure organisational alignment around these objectives. It reports to the General Manager Strategy and Governance, and sits within APRA's Chief of Staff & Enterprise Services (CHeS) division.The Head of Strategy is an important enabler of APRA's...

  • Head Of Strategy

    1 week ago

    Sydney, New South Wales, Australia Aegros Therapeutics Pty Ltd Full time

    **Who We Are**Aegros is Latin for 'Patient'. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a...

  • Head of Strategy

    1 week ago

    Sydney, New South Wales, Australia Australian Prudential Regulation Authority (APRA) Full time $120,000 - $180,000 per year

    The role The Head of Strategy will lead a high performing strategy team to shape APRA's priorities and ensure organisational alignment around these objectives. It reports to the General Manager Strategy and Governance, and sits within APRA's Chief of Staff & Enterprise Services (CHeS) division. The Head of Strategy is an important enabler of APRA's...

  • Head Of Technology Strategy, Ai

    2 days ago

    Sydney, New South Wales, Australia Cuscal Full time

    **Company Description**For a winning team that is evolving.** Forward with Cuscal.**At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all. Here, you'll deliver or support interesting, ground-breaking projects that have real impact - on Australia's financial services sector and...