Account Manager

3 weeks ago


Homebush, Victoria, Australia Morgan Consulting Full time

Morgan Consulting is seeking a skilled Account Manager to partner with a global brand. The successful candidate will be responsible for managing and nurturing member relationships, ensuring member satisfaction, and driving business growth. This role requires close collaboration with sales, marketing, and product teams to deliver tailored solutions that meet member needs and align with business objectives.

Key Responsibilities:

  • Develop and maintain strong, long-term relationships with members.
  • Serve as the lead point of contact for all member account management matters.
  • Build and maintain a deep understanding of member needs and industry trends.
  • Ensure the timely and successful delivery of our solutions according to member needs and objectives.
  • Collaborate with sales, marketing, and product teams to identify and grow opportunities within accounts.
  • Resolve any issues or problems faced by members and handle complaints to maintain trust.
  • Keep accurate records of member interactions, sales, and account activity using CRM software.
  • Stay up-to-date with industry trends, market activities, and competitors.

Qualifications:

  • Minimum of 2 years of experience in account management, sales, or a related role.
  • Proven track record of meeting or exceeding targets and member expectations.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build and maintain relationships with members and internal teams.
  • Problem-solving attitude with a focus on delivering solutions.

What's On Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.

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