Chief Digital Sales Strategist

4 days ago

Sydney, New South Wales, Australia Westpac Group Full time

Company Overview

At Westpac Group, we're dedicated to creating better futures together. Our purpose is to make a difference in the lives of our customers, communities, and each other.

We're a collaborative team of passionate people who share a common goal: to deliver exceptional customer experiences through innovative virtual channels. As a key member of our team, you'll play a vital role in shaping the future of our business.

Job Description

The Chief Digital Sales Strategist will lead and develop high-performing sales teams to deliver exceptional virtual banking experiences through Voice, Video, and Chat channels. This role requires a strong understanding of customer needs and preferences, as well as a proven ability to drive innovation and performance.

You'll work closely with cross-functional teams to identify customer pain points and develop solutions that meet their evolving needs. Your leadership will focus on enabling teams to meet customer needs seamlessly, improve customer satisfaction, and deliver strong business outcomes across virtual channels.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Extensive leadership experience managing and coaching high-performing sales teams, ideally in Retail or Virtual Banking.
  • Proven expertise in Voice, Video, and Chat capabilities to drive customer engagement and retention.
  • A strong understanding of Home Loan retention strategies, customer needs, and banking operations.
  • Strategic thinking skills with the ability to influence senior stakeholders, balance priorities, and deliver outcomes.
  • Experience managing risk and compliance within a virtual or remote banking environment.
  • The ability to inspire, develop, and engage teams, fostering a positive and growth-oriented culture.
  • A results-driven mindset, with demonstrated success in achieving key performance metrics (e.g., NPS, customer growth, and digital performance).

Benefits

As a valued member of our team, you'll enjoy:

  • A competitive remuneration package.
  • A comprehensive benefits program, including generous paid and unpaid parental leave for your nominated primary and support carers.
  • The opportunity to learn and grow with our organization, backed by a fantastic team of people with a can-do, supportive structure.

Others

We're committed to creating an inclusive and accessible workplace culture that values diversity and flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you require reasonable adjustments during the recruitment process, please let us know.

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