Operational Excellence Manager

1 month ago


Mulgrave, Victoria, Australia Amazon Commercial Services Pty Ltd Full time
Job Title: Operational Excellence Manager

Amazon Commercial Services Pty Ltd is seeking an experienced Operational Excellence Manager to join our team. As a key member of our ACES (Amazon Customer Excellence Systems) team, you will drive process excellence within our Amazon Last Mile Delivery business.

Key Responsibilities:

  • Contribute to the optimization of our Delivery Station operations, providing teams with knowledge and tools to improve performance.
  • Develop effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
  • Work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes.
  • Monitor the logistics and delivery success through set in station and on road performance indicators.
  • Set up actions plans and execute them to drive current performance to benchmark rates.

Requirements:

  • Bachelor's degree
  • Proficient in Excel (Pivot Tables, VLookUps)
  • Experience defining program requirements and using data and metrics to determine improvements
  • 3+ years of continuous improvement
  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • Expertise in Lean Management, Six Sigma and other OE tools

Preferred Qualifications:

  • Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, Asana
  • Excel advanced level and SQL coding
  • Data visualisation tools (powerBI, quicksight or equivalent)

Acknowledgement of Country:

Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



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