Customer Service Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeFieldCoordinator Full time $80,000 - $85,000
Job Title

Service Coordinator role requires a sharp, solutions-driven professional to be the link between customers and our field service team.

  • Be the first point of contact for service and warranty enquiries — responding fast, finding faults, and offering smart solutions.
  • Schedule and prioritise jobs for our Field Technicians to keep everything flowing smoothly.
  • Process warranty claims and liaise with suppliers for quick resolutions.
  • Provide clear product advice and quotes to customers — and follow up to get results.
  • Keep accurate records, track job progress, and support internal teams with technical insights.
  • Help drive improvements across systems, service quality, and customer experience.
Requirements
  • Experience in service coordination, scheduling, or customer support.
  • Strong fault-finding and problem-solving skills — ideally in a technical or product-based environment.
  • Great communication, organisation, and multitasking abilities.
  • Tech-savvy: confident with Microsoft Excel, Dynamics, and Office 365 preferred.
  • A proactive mindset — you're someone who sees a better way and makes it happen.
Benefits
  • Join a supportive, values-driven team where your ideas count.
  • Salary guide: $80-85k+super
Location
  • Wetherill Park, New South Wales, Australia
  • Other nearby locations available

As a Service Coordinator, you will be responsible for providing exceptional customer service and coordinating our field service team's activities.

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