Insurance Claims Specialist
7 days ago
About Our Company
Crawford & Company values our people and hires for attitude and trains for skill, creating a supportive and positive work environment.
We seek someone who can do the job but also add to our team's great culture and demonstrate the following qualities:
- Drive – manifested through high-quality work and customer service
- Integrity – impeccable with their word and commitments
- Growth mindset – encourages collaboration and welcomes feedback to grow and impart learning
The opportunity involves managing a portfolio of claims end-to-end, requiring strong stakeholder engagement. You will be comfortable picking up the phone and providing updates and outcomes to key stakeholders in relation to their claims.
We prefer experience in insurance/claims management but are open to hearing from those without this background; we look for customer service/retail/call-centre superstars who are open to learning the fundamentals of insurance on the job and have a mindset to build a career in insurance.
About the Role
Key Responsibilities- Manage a portfolio of claims
- Provide support and advice to policyholders during the claims process
- Examine claim forms, policies, and endorsements, client instructions, and other records to determine coverage
- Investigate claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence
- Set loss reserves and update when changes in circumstances become apparent
- Prepare reports by collecting and summarising information required
- Settle claims after determining the insurance carrier's liability
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