Insurance Claims Specialist

7 days ago


Melbourne, Victoria, Australia Crawford & Company Full time

About Our Company

Crawford & Company values our people and hires for attitude and trains for skill, creating a supportive and positive work environment.

We seek someone who can do the job but also add to our team's great culture and demonstrate the following qualities:

  • Drive – manifested through high-quality work and customer service
  • Integrity – impeccable with their word and commitments
  • Growth mindset – encourages collaboration and welcomes feedback to grow and impart learning

The opportunity involves managing a portfolio of claims end-to-end, requiring strong stakeholder engagement. You will be comfortable picking up the phone and providing updates and outcomes to key stakeholders in relation to their claims.

We prefer experience in insurance/claims management but are open to hearing from those without this background; we look for customer service/retail/call-centre superstars who are open to learning the fundamentals of insurance on the job and have a mindset to build a career in insurance.

About the Role

Key Responsibilities
  • Manage a portfolio of claims
  • Provide support and advice to policyholders during the claims process
  • Examine claim forms, policies, and endorsements, client instructions, and other records to determine coverage
  • Investigate claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence
  • Set loss reserves and update when changes in circumstances become apparent
  • Prepare reports by collecting and summarising information required
  • Settle claims after determining the insurance carrier's liability


  • Melbourne, Victoria, Australia Unity Claims Full time

    Job SummaryWe have an exciting opportunity for an experienced Claims Professional to join our team at Unity Claims. As a Case Manager - Relationships, you will be responsible for managing claims related to Death, working closely with insurers and Trustees to ensure timely and efficient resolution.Key Features:Hybrid working arrangementsDynamic environment...


  • Melbourne, Victoria, Australia Zurich Australian Insurance Ltd. Full time

    Zurich Australian Insurance Ltd. is seeking an experienced Claims Management Specialist to join our General Insurance team. As a key member of our motor claims department, you will be responsible for managing a medium to complex claims portfolio.In this role, you will work closely with brokers, service providers, and customers to deliver exceptional customer...


  • Melbourne, Victoria, Australia Sedgwick Claims Management Services Ltd Full time

    About the RoleSedgwick Claims Management Services Ltd is seeking an experienced Liability Adjuster to join our team. As a key member of our liability team, you will be responsible for investigating and managing complex insurance claims.The ideal candidate will have previous experience in general loss adjusting or sound insurance claims handling background,...


  • Melbourne, Victoria, Australia Unity Claims Full time

    Job OverviewThe Case Manager - Relationships provides dedicated service to insurers and client Trustees, managing claims related to Death.This role involves managing a portfolio of claims end-to-end, ensuring timely and efficient resolution. The successful candidate will work closely with insurers and Trustees to provide high-quality service and build strong...


  • Melbourne, Victoria, Australia ATC Insurance Solutions Full time

    About the RoleWe are seeking a skilled Claims Executive to join our team at ATC Insurance Solutions. As a key member of our claims team, you will be responsible for managing claims, providing exceptional customer service, and communicating effectively with stakeholders.Responsibilities:Manage claims from initiation to closureCommunicate with customers and...


  • Melbourne, Victoria, Australia MLC Life Insurance Full time

    Customer Advocacy in Retail ClaimsWe strive to deliver an exceptional customer experience, providing guidance and support during the most vulnerable times. The Claims team ensures integrity, fairness, and compassion throughout the claims process.This leadership role will provide expert advice and coaching to a team of Case Management professionals, focusing...


  • Melbourne, Victoria, Australia Unity Claims Full time

    Case Manager Relationships at MUFG Retirement SolutionsThis is a Full time jobLocation: Melbourne VICSubClassification: ClaimsClaims classification: Insurance & SuperannuationHybrid working arrangementsDynamic environmentOverview: The Case Manager - Relationships provides dedicated service to insurers and client Trustees, managing claims related to...


  • Melbourne, Victoria, Australia Hostplus Pty Full time

    We are looking for an experienced Insurance Claims Specialist Lead to join our team. In this role, you will be responsible for supporting the Insurance Claims and ServicePlus business unit with the completion of various key insurance obligations and accountabilities.The ideal candidate will have a deep understanding of insurance and superannuation policies,...

  • Claims Specialist

    7 days ago


    Melbourne, Victoria, Australia ATC Insurance Solutions Full time

    Job OverviewThis is a full-time hybrid position at ATC Insurance Solutions with multiple office locations. The successful candidate will be responsible for managing claims, providing customer service, and communicating effectively to ensure prompt and accurate processing of insurance claims.Key Responsibilities:Claims handling and managementCustomer service...


  • Melbourne, Victoria, Australia Zurich Australian Insurance Ltd. Full time

    Are you a driven and detail-oriented Claims Advisor looking to take your career to the next level? We are seeking an experienced Claims Advisor to join our General Insurance team, focusing on motor claims management.Your primary responsibilities will include:Managing a medium to complex claims portfolio, providing technical expertise and guidanceDeveloping...


  • Melbourne, Victoria, Australia Unity Claims Full time

    Role DescriptionThe Case Manager - Relationships plays a critical role in our team at Unity Claims, managing claims related to Death and working closely with insurers and Trustees to ensure timely and efficient resolution.Responsibilities:Manage a portfolio of claims from inception to closureDevelop and maintain strong relationships with insurers and...


  • Melbourne, Victoria, Australia DFP Recruitment Full time

    About the Role:We are seeking a highly skilled and detail-oriented Claims Consultant to join our Melbourne-based call centre team. In this role, you will be responsible for managing and processing insurance claims efficiently and empathetically over the phone, ensuring a seamless experience for our clients.This is an excellent opportunity for a motivated...


  • Melbourne, Victoria, Australia Suncorp Group Limited Full time

    At Suncorp, we're looking for an experienced Claims Manager to join our team. In this role, you'll be the primary contact for property loss claims, guiding customers through policy entitlements and claims processes.The ideal candidate will have a minimum of 2 years' customer service experience, with 1-3 years in general insurance. They'll also have knowledge...


  • Melbourne, Victoria, Australia Mufg Full time

    About the Role:MUFG Pension & Market Services is seeking a Claims Resolution Expert to join our team. As a Claims Resolution Expert, you will be responsible for resolving complex claims related to death, terminal illness, income protection, permanent incapacity, and total and permanent disablement.You will work closely with insurers and the client Trustee to...


  • Melbourne, Victoria, Australia Hostplus Pty Full time

    How will you make an impact?Are you passionate about making a positive impact on our members' dignified retirement?This Insurance Claims Specialist position is responsible for supporting the Insurance Claims and ServicePlus business unit with the completion of a variety of key insurance obligations and accountabilities across the entire claims team. The role...


  • Melbourne, Victoria, Australia NES Global Talent Full time

    We are partnering with a leading travel insurance organisation to support travellers worldwide.To meet growing demand, we're seeking skilled professionals to manage travel insurance claims and provide outstanding customer service.About the RoleAs a Remote Travel Claims Consultant, you will be responsible for managing travel insurance claims and delivering...


  • Melbourne, Victoria, Australia ROBERT WALTERS AUSTRALIA Full time

    If you are a customer-focused individual looking for a new challenge, this could be the perfect opportunity for you. As a Claims Support Specialist with ROBERT WALTERS AUSTRALIA, you will have the chance to work in the heart of Melbourne CBD, surrounded by a thriving cultural scene, top-notch eateries, and excellent public transport links.The ideal candidate...


  • Melbourne, Victoria, Australia TAL Australia Full time

    About the PositionTAL Australia is seeking a skilled and experienced Claims Technical Specialist to join our Claims Team. As a key member of the team, you will be responsible for providing technical guidance and support to Case Managers, ensuring that claims are handled efficiently and effectively.You will work closely with internal and external stakeholders...


  • Melbourne, Victoria, Australia Zurich 56 Company Ltd Full time

    As a key member of our General Insurance team at Zurich 56 Company Ltd, you will play a vital role in delivering exceptional claims services to our customers. In this exciting opportunity, you will take ownership of a medium and complex claims portfolio, working closely with Brokers, service providers, and customers to deliver an unparalleled experience.We...

  • Claims Executive

    7 days ago


    Melbourne, Victoria, Australia ATC Insurance Solutions Full time

    This is a full-time hybrid Claims Executive role at ATC Insurance Solutions with offices in Brisbane, Sydney and head office located in Melbourne, VIC. The Claims Executive will be responsible for claims handling, claims management, customer service, and effective communication to ensure prompt and accurate processing of insurance claims.QualificationsClaims...