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Insurance Claims Specialist Leader
1 week ago
Customer Advocacy in Retail Claims
We strive to deliver an exceptional customer experience, providing guidance and support during the most vulnerable times. The Claims team ensures integrity, fairness, and compassion throughout the claims process.
This leadership role will provide expert advice and coaching to a team of Case Management professionals, focusing on delivering results-driven solutions.
Key responsibilities include:
- Guiding Case Consultants in complaint resolution;
- Driving business targets through Contemporary Case Management;
- Maintaining a high-performance culture;
- Monitoring workload and optimising claim duration;
- Building trusting relationships within the team and stakeholders;
- Contribution to financial and other targets.
About Us
MLC Life Insurance has protected Australians for over 135 years. We are driven by a powerful purpose: to provide a Promise for Life to our customers and their families.
We reward and celebrate successes through incentive and recognition programs, offer tools for wellbeing, and contribute to our community through sustainability commitments.
