Expertise in Claims Management

2 days ago

Geelong, Victoria, Australia beBeeDedication Full time $90,000 - $120,000
Claims Manager Opportunity">

Join us in our mission to make a difference in peoples lives.

EML Group is seeking experienced Claims professionals from New Zealand to join our growing team.

As a Senior Claims Manager, you will play a critical role in helping injured workers recover and return to work through tailored support. You will set the standard in claims management while guiding and supporting others around you through mentoring and coaching colleagues and leading by example to create a culture of collaboration.

This is a full-time, permanent position with flexibility to work from home up to 2 days a week once fully trained.

Responsibilities:
  • Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs.
  • Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy.
  • Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery.
  • Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
  • Respond to escalations and provide coaching and mentoring to other members of the team.
What We Offer:

We stand together as equals. EML Group is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

  • A vibrant, collaborative innovative team culture.
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Required Skills and Qualifications:
  • Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory.
  • You must currently be residing in New Zealand to be eligible for relocation bonus.
  • An empathetic, resilient, and motivational approach to provide customer centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement.
  • A team player who likes to work collaboratively and can also work independently.
About Us:

Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML Group.

THE OPPORTUNITY

Are you ready to take the next step in your career and join a purpose-driven organisation that makes a difference in peoples lives?

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