Technical Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $60,000 - $100,000

Job Title: Technical Support Specialist

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We are seeking a skilled Technical Support Specialist to join our ICT team. As a key member of our technical support unit, you will play a vital role in delivering high-quality level 1 and 2 support to all members of the organisation.

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Your responsibilities will include:

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  • Providing excellent customer service by maintaining regular communication with users">
  • Troubleshooting issues with Windows and Mac devices and operating systems">
  • Empowering users by helping them develop basic troubleshooting skills">
  • Contributing to the creation of user guides, including step-by-step PDF instructional guides to support teachers, students, and parents">
  • Account administration, including password resets and user creation and deletions">
  • Collaborating with colleagues to determine processes that require improvement or can be handled more efficiently">
  • Seeking customer feedback on your performance and taking an active approach in continuously improving your customer service delivery">
  • Taking ownership of day-to-day technology issues and dealing with external parties">
  • Contributing to the internal knowledge base">
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To succeed in this role, you will need proven work experience in the IT industry, effective communication skills, the ability to juggle multiple support requests, maintain sharp attention to detail, and possess dynamic problem-solving skills.

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Benefits of this position include training and development opportunities, wellbeing subsidies, choice of Mac or PC, cost-price tech discounts, and events.

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