Chief Agile Transformation Specialist

About the Role

This is a newly created opportunity as Scrum Master, where you will lead a team of change and continuous improvement specialists. The role involves driving the delivery of change and CI portfolios across multiple brands using agile methodology.

You will also support the execution of the organisational change and continuous improvement strategy to foster positive connections between teams and stakeholders. This includes achieving increases in key metrics across change adoption and engagement, and contributing to driving positive customer and people sentiment.

• Support strategic execution of the organisational change and continuous improvement strategy and influence positive adoption of the Bank's change and CI agenda
• Delivery, coaching and protection of the agile process while maximising value created by the team through the use of agile ceremonies (including sprint planning, daily stand-ups, sprint reviews, and retrospectives), and by facilitating removal of impediments along with resolving any conflict
• Set and measure the Change and CI Specialists' output plan, create visibility, and determine the sprint commitment
• Resource planning, and collaborating closely with teams to ensure delivery against agreed timelines
• Collaborate with peers to influence and engage senior stakeholders to synthesise individual change plans into strategic packages of change for Retail Brands and Distribution teams and customers, and ensure business readiness for change, and support alignment with the Communications Plan
• Continually assess both discrete and whole-of-portfolio risks and resistance, and work with stakeholders to manage and mitigate
• Monitor industry trends and competitor activities to drive innovative ways of working, ensuring outputs are appropriately tailored to each of our distinct brand personas and fit-for-purpose for each of our varied customer-facing teams
• Coordination and facilitation of key governance practices (including change load distribution) and forums to ensure effective change management and continuous improvement prioritisation and execution across the organisation
• Consistently measure change and continuous improvement outcomes and impact, turning insights into actions to drive positive outcomes
• Lead, mentor and coach direct reports and peers to uplift change and continuous improvement capability and maturity

About You

To be successful in this role, you will need:

• Experience in leading agile delivery across multi-brand organisations including the ability to manage the full Scrum cycle activities for multiple programs concurrently
• Proven experience creating and delivering whole-of-portfolio strategic change programs within complex organisations with competing priorities
• Strong communication skills, proactively communicating with stakeholders to understand changes to systems and/or processes
• Exceptional experience in collaborating with internal partners to deliver at pace through the development and maintenance of strong relationships
• Ability to prioritise activities based on business needs and requirements
• Strong coaching, consultation and negotiation skills with an ability to engage and influence internal stakeholders including senior management
• Excellent written and verbal communication skills and ability to present actionable insights and plans
• Extensive scrum master experience ideally within financial services
• A willingness to tackle complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for colleagues, customers and the organisation
• Proven understanding of complex risk and compliance requirements
• Tertiary or industry qualification is highly desired (Agile facilitation qualifications will be viewed favourably)

About Us

We are a leading regional bank providing a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and making a difference. We aim to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.