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Renewal and Upgrade Expert
3 weeks ago
Job Overview:
The Retrofit Specialist role involves collaborating with the business to develop regional strategy plans, sales plans, and continuous improvement projects. This position serves as a technical consultant to the sales team and end-users for retrofit inquiries and related activities.
Main Responsibilities:
- Support the development of overall regional strategy plans, sales plans, and continuous improvement projects
- Serve as the primary point of contact and technical consultant to the sales team or end-user/customer for all retrofit inquiries and related activities
- Develop account/region plans for delivering growth of retrofit opportunities in allocated sales territory using technical knowledge and customer market requirements
- Drive local Regional Sales team to work in-line with strategic plan to identify opportunities and drive through to order award
- Support input to Rolling Forecast (RFC) process for nominated sales territory in collaboration with regional sales and service managers/directors
- Achieve and/or exceed local and regional OI for Retrofit projects set during budgeting
- Responsible for driving initiatives within nominated sales territory to promote identification of retrofit opportunities through performing tasks such as technical forums, health checks, or asset reviews, customer visits, internal training sessions, etc.
- Ensure effective client contact, relationship building, and management processes are in place to positively influence the client and create pre-disposition to view Sulzer as preferred source of supply and actively utilize Customer Relationship Management (CRM) system and log contacts, calls, and visit reports within the system
- Complete competitor review on Retrofit strength on yearly basis to support sales identification and drive to sales strategies
- Maintain knowledge of market and industry trends, competitors, technologies, and leading customer strategies, especially in relation to retrofit and re-rate business
- Produce and review proposals and support overall proposal process
- Ensure handover meetings and documentation are effective and result in smooth transition from pre-to-post order status
- Attend sales meetings and ensure that all relevant information from assigned area is available for sales team
- Actively promote Retrofits though social media and other peer platforms – internally and externally
