Energy Assistance Professional

2 days ago

Cleveland, Queensland, Australia beBeeEligibility Full time $42,000 - $58,000

As a vital member of our team, the Eligibility Specialist plays a crucial role in processing appointment-based services for clients in need of energy assistance.

Key Responsibilities:

  • Process client appointments through our online portal
  • Verify and initiate service processes using end-user software and communication devices
  • Educate clients on how to apply for services and submit necessary documentation
  • Prepare documents, reports, logs, dashboards, and tally sheets for reporting and record-keeping purposes
  • Review and respond to complaint documentation, statistical data, and application processing details
  • Collaborate with staff to ensure accurate reporting for management
  • Maintain confidentiality regarding all families serviced by the program
  • Scan, upload, and distribute client documentation for benefit determination
  • Attend meetings, trainings, conferences, and seminars to enhance your skills

Requirements:

  • High School Diploma or equivalent required
  • At least one year of work experience in clerical or related fields, or equivalent education, training, and experience

Additional Details:

  • Entry-level position
  • Full-time employment
  • Other job function
  • Non-profit organization industry

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