Customer Experience Manager

2 weeks ago


Kwinana Town Centre, Australia Dan Murphy's Full time

Job Title: Customer Experience Manager

About the Role:

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Dan Murphy's. As a Customer Experience Manager, you will be responsible for delivering a world-class customer experience that promotes customer loyalty and contributes to revenue growth.

Key Responsibilities:

  • Motivate and lead your team to deliver a world-class customer experience
  • Encourage team members to invest in education and dream big about their career
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store team members
  • Create an environment that enables team members to come as they are
  • Build a culture that is centered around understanding the community and utilizing customer feedback as a pillar in decision-making

About You:

We are looking for a passionate people leader who has a genuine desire to make a difference. You will be responsible for inspiring your team to make a difference for each other and our customers.

What We Offer:

At Dan Murphy's, we offer a range of benefits, including an exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands, as well as discounts from Woolworths and Big W. We also offer Endeavour Wellbeing Support, our Employee Assistance Program, which provides critical incident support, career, conflict, nutrition, and lifestyle support.



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