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Customer Service Navigator

2 weeks ago

Sydney, New South Wales, Australia beBeeNavigator Full time $60,000 - $80,000
Job Description

The primary responsibility of this role is to act as the first point of contact for both internal and external stakeholders, providing excellent customer service and ensuring that enquiries are handled efficiently and effectively.

This position plays a pivotal role in delivering high-quality customer service, relevant information, and linking incoming calls to the most appropriate staff member in an effective and efficient manner. The incumbent will be responsible for handling complaints, troubleshooting problems, and providing information to customers.

Key Focus Areas
  • First point of contact for both internal customers (staff) and external customers (clients and other stakeholders).
  • Respond to enquiries, requests, problems, and complaints accurately and efficiently.
Requirements

To be successful in this role, the ideal candidate will possess:

  • A commitment to excellence in customer service principles.
  • Demonstrated experience in customer service or contact centre roles.
  • Strong organisational abilities, including effective time management and prioritisation.
  • Ability to work independently and as part of a team.
  • Excellent analytical skills and attention to detail.
  • Excellent interpersonal communication skills.
  • Strong relationship and rapport building skills.
  • Ability to deliver script-adherent service with empathy.
  • Knowledge of formalised KPIs.
  • Excellent computer skills, including database management and Microsoft Office applications.
Benefits

This role offers the opportunity to work in a dynamic and supportive environment, where you can make a real difference in the lives of our customers. As a valued member of our team, you will have access to:

  • Professional development opportunities.
  • Collaborative and inclusive workplace culture.